Refund Policy
Refund Policy
At PrimeAura Shop, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by proof of purchase (order number or receipt).
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or clearance.
- Products that have been used, damaged, or altered after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we'll gladly exchange it for the same product. Please contact us within 7 days of receiving your order.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In that case, we will cover the return shipping.
How to Initiate a Return
To start a return or exchange, please contact our support team at support@primeaurashop.com with your order number and reason for return. We'll guide you through the process.
Last updated: September 2026