FAQ's
Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for, feel free to reach out to us at support@primeaurashop.com.
Products
What types of fans do you sell?
We specialize in compact, portable USB rechargeable fans designed for travel, outdoor use, and everyday carry. Our fans are lightweight, powerful, and built for people on the go.
How long does the battery last?
Battery life varies by model and speed setting. Most of our fans offer between 4 to 12 hours of use on a full charge. Check the individual product page for exact battery specs.
How do I charge my fan?
Our fans charge via USB cable (included). Simply plug into any USB port, power bank, or USB wall adapter. A full charge typically takes 2–3 hours.
Are your fans suitable for outdoor use?
Yes! Our fans are designed with portability in mind — ideal for camping, hiking, beach trips, travel, and more. Always check the product specifications for outdoor suitability.
Orders
How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. We accept major credit/debit cards and other payment methods shown at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations may not always be possible. Please contact us at support@primeaurashop.com as soon as possible if you need to make changes.
Will I receive an order confirmation?
Yes, a confirmation email will be sent to the address you provided at checkout. Please check your spam folder if you don't see it within a few minutes.
Shipping
How long does shipping take?
Standard shipping takes 7–14 business days and express shipping takes 3–7 business days, depending on your location. Processing takes 1–3 business days.
Do you ship internationally?
Yes, we ship worldwide! Please note that international orders may be subject to customs duties or import taxes, which are the customer's responsibility.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use it to monitor your delivery in real time.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Please visit our Refund Policy page for full details.
My item arrived damaged — what do I do?
We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage, and we'll arrange a replacement or refund promptly.
When will I receive my refund?
Approved refunds are processed within 5–10 business days to your original payment method.
General
How can I contact customer support?
You can reach us anytime at support@primeaurashop.com. We aim to respond within 1–2 business days.